Privacy Policy

1. Introduction

This Privacy Policy explains how Maavi Digital collects, uses, stores, processes and protects information through the B2B Orderly platform, including related websites, applications, APIs, integrations and services.

We are committed to protecting customer privacy and maintaining appropriate technical and organisational safeguards to secure customer and business information.

By using B2B Orderly, users agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

Account Information

• Names
• Email addresses
• Phone numbers
• Company information
• User account details
• Login credentials

Business and Operational Data

• Products and inventory data
• Orders and invoices
• Customer and supplier information
• Employee and user records
• Approval workflows
• Uploaded files and documents

Technical Information

• IP addresses
• Browser and device information
• Usage logs
• Authentication activity
• API and integration activity

Integration Data

Where integrations are enabled, we may process data from connected third-party services such as accounting, ERP, inventory, payroll or operational systems.

3. How We Use Information

Information may be used to:

• Provide platform functionality
• Process transactions and orders
• Manage customer accounts
• Support integrations and synchronisation
• Improve platform reliability and performance
• Provide customer support
• Maintain security and fraud prevention
• Generate operational reporting
• Comply with legal obligations

We do not sell customer data to third parties.

4. Data Storage and Hosting

B2B Orderly is hosted using cloud infrastructure providers including Amazon Web Services (AWS).

Primary infrastructure and operational data are currently hosted in:

• Sydney, Australia (AWS ap-southeast-2)

Data may be stored in databases, object storage systems, backups, logs and monitoring systems required for platform operations.

5. Security Measures

We implement reasonable technical and organisational safeguards designed to protect customer information.

Security measures may include:

• HTTPS/TLS encryption
• Encrypted storage systems
• Access controls
• Authentication mechanisms
• Infrastructure monitoring
• Audit logging
• Role-based permissions
• Restricted administrative access

While we take reasonable security measures, no system can guarantee absolute security.

6. User Access and Permissions

Access to customer data is restricted to:

• Authorised users
• Authorised platform services
• Approved operational personnel where required for support or maintenance

Role-based access controls are used throughout the platform to restrict unauthorised access.

7. Third-Party Services

We may use third-party providers for:

• Cloud hosting
• Email delivery
• Monitoring
• Analytics
• Infrastructure management
• Payment processing
• Integration services

These providers may process limited information solely for operational purposes required to deliver the platform services.

We do not authorise third parties to use customer data for unrelated marketing or commercial purposes.

8. Cookies and Analytics

Our websites and applications may use cookies or similar technologies for authentication, session management, user preferences, performance monitoring and platform analytics.

Users may manage cookie settings through their browser preferences.

9. Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain operational records, support integrations, comply with legal obligations, resolve disputes and enforce agreements.

Retention periods may vary depending on operational or legal requirements.

10. Data Deletion Requests

Customers may request deletion of account-related data, subject to operational requirements, legal obligations, backup retention policies and audit requirements.

Certain records may be retained where required by law or legitimate operational needs.

11. International Data Transfers

Depending on customer location and infrastructure configuration, data may be processed or transferred between supported operational regions used by our cloud and infrastructure providers.

Reasonable safeguards are implemented to protect transferred data.

12. AI and Automated Processing

B2B Orderly may use automation features to improve workflows, notifications, operational efficiency or reporting functionality.

Customer data is not sold for AI training or unrelated commercial AI purposes.

Where AI-assisted functionality is introduced, it will be implemented in accordance with applicable privacy and security practices.

13. Children's Privacy

B2B Orderly is intended for business and organisational use and is not directed toward children.

We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal or technical changes.

Updated versions may be published through our website or platform services.

Continued use of the services after updates constitutes acceptance of the revised policy.

15. Contact Information

For questions regarding this Privacy Policy or privacy-related matters, please contact:

B2B Orderly
Operated by Maavi Digital
Email: hello@b2borderly.com
Website: https://b2borderly.com